No feedback and unesseccary delays

I reported a claim in the 23rd of December and I still do t know what email address to use to send the quote! As I had expressed to the very first person I spoke to 1st thing Monday morning, this car I due for a valuation and I need this settled/fixed ASAP. I spoke to Genevieve on Monday, she said someone will get back to me. I spoke to another lady on Saturday who said she would provide details to send quote, nothing. This morning I called again only to find claim hasn't been logged. Anastasia called me 3 hours later to log the claim and 3 hours after that I still dont have details of where to send the quote. On top of the car being traded in, I'm due to travel. I understand it's the holidays and staff are on leave but this kind of service is unacceptable Please can someone get back to me, I have arranged with the guys are RenewIt to at least start with the repairs tomorrow. I would really appreciate your urgent assistance