NO FEEDBACK AND CALLS ARE BEING IGNORED

My driver had an accident on Monday morning and I reported the matter to Oakhurst and received a claim number TAXO ********** -00001. Tried sent 2 emails to the sales adviser and the claims consultant and no feedback received. Tried calling them twice yesterday and called them again today and no one is answering their phones including their emergency number. Is this the kind of service they offer when you in need as a client. NOW THIS MORNING I RECEIVED AN SMS THAT SAYS THEY TRIED CALLING ME AND THAT'S NOT SURE. THERES NO ANSWER ON THAT NUMBER THEY GIVE ME TO CALL BACK. REALLY SHOCKED!!!