1 reviews | Active since Jul 2010
No feedback
I contacted Oakhurst Insurance on the 30 July 2018 regarding my furniture and cell phone. They called me the next day but I missed the call and they then emailed to ask when they can call. I then emailed back and asked them to call the next day and gave other information they required. Since then I have emailed and asked to be contacted regarding my claim. Its been more than two weeks. Nobody followed up on my previous claim where I was told the panel beaters quote was less R3000 than what the quote was that they had sent nobody can explain this to me. Nobody returns emails. I am extremely annoyed. Please do not call me as my cell phone is broken that I had emailed you to claim for.
Dear Natasha
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Dear Natasha
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
