No feeback / Without vehicle

Oakhurst Insurance took over from my previous insurance company, AA Insurance. They were very friendly when they notified me they are my new insurer. I was impressed by how professional they came across.

After lodging my claim it is a different story.

I'm trying to get hold of them but no one answers my e-mails. When I phone via the call center, my calls gets transferred and the moment someone answers the phone line cuts off.

My vehicle has been booked in at the panel beater for almost three weeks. The panel beater can't do anything until Oakhurst approves the ammended claim, as there was a mix up with the initial assessment.

I wanted to give Oakhurst the benefit of the doubt, but this is not customer service at all. They can at least phone me of answer my e-mails. All I want is feedback.

I have never had problems like this with any other Insurance company.