MN
Maryke N
1 reviews | Active since Feb 2013
23 Apr 2015, 15:25
No Customer Service
I received an email yesterday out of nowhere with a letter of cancellation on my policy - I never requested to cancel the policy. Tried calling the \policy consultant"since 12:00 and seeing he is the ONLY person I am allowed to speak to"
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Replies (1)
Oakhurst Insurance Company's replyOfficial
24 Apr 2015, 14:48Hello MarykeN,
We sincerely apologize for the level of service received from your Personal Portfolio Consultant.
It is a priority for all consultants to attend to our client's requests regarding their policies as soon as possible therefore this was taken up with management to address the relevant consultant.
We are sorry that we lost you as our valued client. Should you need any further assistance in this regard you are more than welcome to contact Charney in the Resolutions department who will be glad to assist.
Kind regards,
The Oakhurst Team
We sincerely apologize for the level of service received from your Personal Portfolio Consultant.
It is a priority for all consultants to attend to our client's requests regarding their policies as soon as possible therefore this was taken up with management to address the relevant consultant.
We are sorry that we lost you as our valued client. Should you need any further assistance in this regard you are more than welcome to contact Charney in the Resolutions department who will be glad to assist.
Kind regards,
The Oakhurst Team
Oakhurst Insurance Company's reply24 Apr 2015, 14:48
Official
Hello MarykeN,
We sincerely apologize for the level of service received from your Personal Portfolio Consultant.
It is a priority for all consultants to attend to our client's requests regarding their policies as soon as possible therefore this was taken up with management to address the relevant consultant.
We are sorry that we lost you as our valued client. Should you need any further assistance in this regard you are more than welcome to contact Charney in the Resolutions department who will be glad to assist.
Kind regards,
The Oakhurst Team
We sincerely apologize for the level of service received from your Personal Portfolio Consultant.
It is a priority for all consultants to attend to our client's requests regarding their policies as soon as possible therefore this was taken up with management to address the relevant consultant.
We are sorry that we lost you as our valued client. Should you need any further assistance in this regard you are more than welcome to contact Charney in the Resolutions department who will be glad to assist.
Kind regards,
The Oakhurst Team