SM
Shani M
1 reviews | Active since Jul 2016
03 Dec 2018, 09:14
No Communication!! No services!!!
This is ABSOLUTELY the worst insurance company. I paid my part each month and then I had an attempted break in and they said that it is wear and tear, which they not going to cover. Ok! It took me a whole week to get answers from my own insurance company and if you phone them, they have you on hold on the line for an hour. I was on the phone for 6hours to talk to someone.. then I give them one month notice to cancel my insurance with them and they went and cancel it on immediate effect. Without even contacting me. They are so quick to contact you (and I even said over the phone, one month notice, meaning im still going to be covered for december) when you cancel but take ages to answer you for a claim. No communication s****s from their staff!!!!! You as a client will always be in the dar****
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Replies (2)
Oakhurst Insurance Company's replyOfficial
03 Dec 2018, 10:24 Dear Shani
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply03 Dec 2018, 10:24
Official
Dear Shani
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Insurance Company's replyOfficial
14 Dec 2018, 12:22Dear Shani
We refer to your complaint posted on 03 December 2018 and wish to respond as follows.
Claim's Outcome
We confirm that according to the service provider where you took the vehicle for an assessment, the damage to your door lock was as a result of wear and tear. No signs of an attempted theft were found.
Claims Progress
We confirm that all claims go through a verification's process which may sometimes be lengthy depending on the circumstances surrounding your claim. Our records confirm that you were kept informed of your claim's progress until the final outcome was given. We could not find on our records wherein you were kept on hold for an hour or 6 hours as alleged.
Policy Cancelation
We apologise for the inconvenience caused by the miscommunication regarding the policy cancelation request. The policy was cancelled for the incorrect date, however, we further confirm that you were contact on 03 December 2018 rectify the cancelation date in which you advised that the policy should remain cancelled.
We trust you find the above in order.
Please do not hesitate to contact our Resolutions department for any further queries regarding this matter.
Kind regards
Oakhurst Resolutions Department
We refer to your complaint posted on 03 December 2018 and wish to respond as follows.
Claim's Outcome
We confirm that according to the service provider where you took the vehicle for an assessment, the damage to your door lock was as a result of wear and tear. No signs of an attempted theft were found.
Claims Progress
We confirm that all claims go through a verification's process which may sometimes be lengthy depending on the circumstances surrounding your claim. Our records confirm that you were kept informed of your claim's progress until the final outcome was given. We could not find on our records wherein you were kept on hold for an hour or 6 hours as alleged.
Policy Cancelation
We apologise for the inconvenience caused by the miscommunication regarding the policy cancelation request. The policy was cancelled for the incorrect date, however, we further confirm that you were contact on 03 December 2018 rectify the cancelation date in which you advised that the policy should remain cancelled.
We trust you find the above in order.
Please do not hesitate to contact our Resolutions department for any further queries regarding this matter.
Kind regards
Oakhurst Resolutions Department
Oakhurst Insurance Company's reply14 Dec 2018, 12:22
Official
Dear Shani
We refer to your complaint posted on 03 December 2018 and wish to respond as follows.
Claim's Outcome
We confirm that according to the service provider where you took the vehicle for an assessment, the damage to your door lock was as a result of wear and tear. No signs of an attempted theft were found.
Claims Progress
We confirm that all claims go through a verification's process which may sometimes be lengthy depending on the circumstances surrounding your claim. Our records confirm that you were kept informed of your claim's progress until the final outcome was given. We could not find on our records wherein you were kept on hold for an hour or 6 hours as alleged.
Policy Cancelation
We apologise for the inconvenience caused by the miscommunication regarding the policy cancelation request. The policy was cancelled for the incorrect date, however, we further confirm that you were contact on 03 December 2018 rectify the cancelation date in which you advised that the policy should remain cancelled.
We trust you find the above in order.
Please do not hesitate to contact our Resolutions department for any further queries regarding this matter.
Kind regards
Oakhurst Resolutions Department
We refer to your complaint posted on 03 December 2018 and wish to respond as follows.
Claim's Outcome
We confirm that according to the service provider where you took the vehicle for an assessment, the damage to your door lock was as a result of wear and tear. No signs of an attempted theft were found.
Claims Progress
We confirm that all claims go through a verification's process which may sometimes be lengthy depending on the circumstances surrounding your claim. Our records confirm that you were kept informed of your claim's progress until the final outcome was given. We could not find on our records wherein you were kept on hold for an hour or 6 hours as alleged.
Policy Cancelation
We apologise for the inconvenience caused by the miscommunication regarding the policy cancelation request. The policy was cancelled for the incorrect date, however, we further confirm that you were contact on 03 December 2018 rectify the cancelation date in which you advised that the policy should remain cancelled.
We trust you find the above in order.
Please do not hesitate to contact our Resolutions department for any further queries regarding this matter.
Kind regards
Oakhurst Resolutions Department