NEVER USE OAKHURST!!!!!!!!!!!!

NEVER EVER DO BUSINESS WITH OAKHURST!!!! I am so disappointed in this company. My fiance's bakkie was ****** mid November, claimed from Oakhurst. He had a Ford Ranger Wildtrak. Comes to claim stage and they want to pay him out for a XLT not a Wildtrak. Apparently their system picks up a XLT not a Wildtrak so now they want to pay out R24 000 less than then they should. Quote we received and accepted was for R263 000 on a Wildtrak. Comes to claim stage now all of a sudden we were paying for a XLT. NOWHERE did we accept a quote for a XLT. Insurance used to be with Miway before he moved and Miway had the bakkie on as a Wildtrak because they actually send the vehicle for inspection before insuring it, Oakhurst did not send the bakkie for inspection and maybe if they did then we wouldn't be in this situation. We got confirmation from Ford, confirmed the VIN Number is for a Wildtrak and still Oakhurst want to pay out on a XLT. Claim was sent to Ombudsman for futher assistance. Claim has been with the Ombudsman since 11 December and everytime we follow up we get told that they are waiting for the insurance for feedback and for documentation. Oakhurst have been useless assisting us. They take off premiums every month for the ****** bakkie but they can't even pay out what we were quoted for.