HM
Husain M

1 reviews | Active since May 2013

06 Jul 2015, 16:25

My car returned to me None Functional

I contacted Oakhurst Insurance with regards to a claim on the 8th July 2014 where my gearbox was replaced, there was an issue where the gearbox seemed to be stick in a single gear and not change to the next gear and a knocking sound on the right driver side wheel well.I was contacted by Oakhurst representative who advised me that the panel beater responsible for the repairs last year would pick my car up to fix the issue that I was having with the gearbox, I then contacted the Panel beater who requested that the car be picked up on the 15th June 2015, The 2 guys who picked the car up assessed the car for any visible damage which was registered on the pickup invoice that I received, the car had no issues starting as the car was being used daily to commute my kids to school and back. On the 26th of June my vehicle was delivered to me in a none working condition. It was then sent to Leo Haese BMW in Centurion for an assessment. it has now come to light that the starter needs to be replaced. this is not the condition I sent my vehicle to Krugerdorp Panelbeater. I would like my car returned in the condition that I provided the vehicle

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Replies (1)
Oakhurst Insurance Company
Oakhurst Insurance Company's reply16 Jul 2015, 11:36
Official
Hello husainm,

We do apologise for the inconvenience caused.

Your matter is still being investigated and the relevant department will inform you once the investigation is complete.

Please do not hesitate to contact Sune' in the Resolutions department for any further assistance regarding the matter.

Kind regards
The Oakhurst Team