Motor claim in limbo.....

I was involved in a minor accident on 06/09/2019 when I spoke to Buyiswa she advised the claim should be processed in 7 working day, boy was that a pipe dream. It took two weeks for the car to be assessed, now the third week is ending and no one is calling or answering my calls. I need to know what is going on with my claim. I have sent messages on their website and left detailed messages on their phones for a call back and nothing.

I regret the day I took them as my insurer and even adding my other items to be insured by them.

I'm so disappointed by their service and now going to tell all my family and friends that I told to use them as an insurer to look for someone else.