MOTOR CLAIM

COMPLAINT!

Claim Number GLPER00***1

My name is LA Petersen and I’ve been insured with Oakhurst / Dotsure since the 06th of June 2016. I’ve never skipped a single premium and I’ve never claimed on my policy, until I had an accident on the 17th of October 2020. I NOT happy with the service that I’ve received from Dotsure / Oakhurst. This is my first time claiming and Dotsure / Oakhurst (Consulted – Ziyanda) are NOT treating me like one of their valuable clients. They’re being inconsiderate and they’re NOT practicing TCF (Treat Customer Fairly) as noted on their policy wording.

I’ve sent e-mails to Ziyanda (Administrator) and Jaco Greef (Manager) and I’m hoping for a favorable outcome on my claim

Leslie - ***