Most Pathetic Service

On the 20 Feb 2018 I logged a complaint using this platform because I was extremely unhappy with the service I had recieved from Auckhurst insurance. They responded on the 21 Feb 2018 promising they were looking into my complaint and they would get back to me within 14 working days. In the meantime I kept getting calls from their consultants who were pushing for me to give authorisation otherwise my claim would be closed and my would not be fixed. I found this strange as this person who responded to my complaint left me with the feeling they were dealing looking at my claim and complaint. To date I am sitting without a car. This car was taken for repairs on the 26 January 2018 and we are now in the middle of April and there is no indication of when I would get my car back. Im not getting any feedback from Auckhurst . When I enquired with the panel beaters on 3 April 18 on how far they were they said they were still waiting for Auckhurst to send them parts which they had ordered on 15 March already. I followed up with Auckhurst and they told me the person who was supposed to order had taken leave. The gentleman confirmed there was an order placed however the responsible person had left and taken leave without placing the parts. On the 12 April I contacted the panel shop again and they said Auckhurst had confirmed the order and parts would be delivered the next day. On the 16 April I followed up and they still had not received the parts from Auckhurst. My car is now sitting at the panel shop from 26 January and there is no indication of when I will be getting it back. In the meantime I am so inconvienced. I have to find alternative means of transport for my kids I cant take them myself to school. I cant make it to most of my appointments with my clients. I am spending to much money trying to get by as I can not always use public transport.