Most inefficient and un professional

On the 5th of March I was in a car accident and reported it to my insurance straight away. My car was towed and sent to the panel beaters the same evening. to date nothing has changed. <br> The following Monday, I got a call from my Oakhurst and they requested the details of the person who was driving my car. I gave them the details and I assume they the called the person a requested an incident report. <br> The next week on the 14th, i started calling the agent to find out how far the process was as I do not have transport. Since then they have not bothered to contact me. I have called numerous times and left as many messages as the agent does not return any of my calls. every time I finally make contact, he simply says he just worked on the case and he is not sure what the hold up is. On Friday he informed me that my claim has not even been approved yet. How much time do they seriously need? I have requested that a manager call me, and still no response. They are highly un efficient and clearly have no sympathy or professional curtsy for the clients. I would not recommend them to anybody. If you looking for an explanation as to why insurance companies are sharks.. look at Oakhurs