MAKHAM***

<p>Claim number MAKHAM ********** , I was in an accident on the 05.06.2017 my vehicle was rear ended by another vehicle, i called Oakhurst Insurance, they send Krugersdorp Panel beaters to tow my vehicle, being a first time driver and not knowing what the insurance company will need to process my claim, the following day on the 06.06.2017 i called Mariska Brits my claim handler so i can register my claim she promised to call me back and never did, i called her again on the 07.06.2017 to register my claim she told me those famous words again i will call you back, when i left a message for her manager with the receptionist that is when she decided to call me, i registered my claim and i heard nothing from her after that, i called and spoke to Anthea she was very helpful she followed up and my assessor called me to let me know they will call the insurance company and give them the quotes, Then Amore- Mia Calone called me to tell me that i should give them the go ahead for the Panel Beater to fix my car and i will pay excess of R4500, just when i thought everything was sorted, Amore-Mia Calone called and told me my vehicle has to be moved from Krugersdorp Panel Beaterd to another Panel beater because Krugersdorp is not authourised to fix my car, after everything i went through they still take my car to the wrong panel beater yet they have all my details, i decided to just let it go because Amore-Mia Calone promised that they will call me regularly regarding the progress on my car, i heard nothing from my Insurance, i decided to call her on Monday the 19.06.2017 she told me my vehicle was taken to another Panel Beater after i heard nothing from her until today when i called and they have to start the whole process of assessing and whatever else they do which i feel is inconvenient because they are supposed to know which panel beater is authourised to fix which vehicle model, how long will it take for them to process my claim and for the Panel Beater to fix my car, next week is the end of June and i have no idea what is happening to my vehicle which am still paying for by the way, i have been patient with Oakhurst always using my time and money to follow up but they do not even bother to call or send an sms regarding the progress of my claim but they want me to rate them for a service while am the one who call and follow up, what service are they giving me really, Oakhurst have went out of their way to ensure that i regret ever purchasing a vehicle, they have made it a burden for me to own a vehicle, if the accident was my fault i would understand Oakhurst punishing me but it was not my fault yet am being punished, even if I took their courtesy car option how many days will i have used the car because they only give you R3500 for car hire and i have been without a car for close to 3 weeks now. Am paying for car which I do not even know where it is or if it still exist.</p> <p> </p>