Life and death situation. .urgent help denied

Our Staff During These Difficult Times

We’d like to extend a thank you to all clients that have endured with us during the chaos that has ensued from the April and May floods. Unfortunately, we are facing delays with final damage reports coming in from assessors and a shortage of contractors to complete repair work. So, we have to ask you to please be patient with us as we do our best to sort out your claims.

Yours Truly,

Malcolm Osmond and the CC&A Team

This is the automated response. I have told the insurers that the insulin need to be kept in the fridge since my elderly mum is diabetic hence urgency was required. Well it's not only 20 days since I sent in the claim forms but to date no one emails or messages or calls to give feedback. I have made over 20 calls but they don't take calls and they don't return calls. I am so stressed. I can't ask others to store the insulin especially since its almost a month soon.I threw away all the food too. I don't know what to do.....HELP