MM
Mpho M
1 reviews | Active since Feb 2019
28 Feb 2019, 08:45
Lack of transparency
Not happy with the partnership they have with Netsar for car tracking services. Confusing and you are constantly send between the two companies. Please make sure you are aware of all the terms and conditions when you take the insurance with them before hand especially if there is a tracking device coupled to the insurance. They need to work on the tracking device cancellation fees and model that does not force us to pay unrealistic fees.
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Oakhurst Insurance Company's replyOfficial
28 Feb 2019, 09:31Dear Mpho
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply28 Feb 2019, 09:31
Official
Dear Mpho
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Resolutions Team