1 reviews | Active since Apr 2019
Lack of feedback
Oakhurst Insurance does not respond and provide feedback to their clients.
In January I contacted them for road side assist, they sent out an AA technician who jump started my car and blew out the electrical. I notified Nicolene Oosthuizen on the 29th of Jan and got no response.
I attempted to resolve the issue with AA who referred me back to Oakhurst. I further escalated and received a call from Robin Corke and Nandipha Hlati assuming there will be progress. My car was collected from my residence on the 20/05/2020 and taken to Spring and I have heard nothing since. I followed up on Monday and was advised that the matter is in progress by Liandi Schoeman, again requested for a update as to when I will get my car back fully repaired and then I get total silence.
I have requested the CEO contact details twice and still nothing. May someone senior at Oakhurst contact me urgently to resolve this matter, as I am reminded monthly via sms to pay premium with you and I do not get the service you promise. Furthermore you advertise a 25% premium rebate for good driving and I have not received anything for not using the car since January.
You are now creating doubt in my decision to have opted to be insured by your company.
Thank you for contacting us.
We confirm that you have been contacted and assisted by the relevant department and we trust that your issue has now been resolved to your satisfaction.
Regards
Oakhurst Resolutions team
Thank you for contacting us.
We confirm that you have been contacted and assisted by the relevant department and we trust that your issue has now been resolved to your satisfaction.
Regards
Oakhurst Resolutions team
I have been provide on the outcome of my claim with has been approved.
Yesterday, Linandri Schoeman was advised to provide me with feedback as to when I will receive my vehicle.
I followed up this morning and have not heard anything as yet.
Please assist with providing me with regular updates until the matter is finalised to my satisfaction before resolving the matter.
Like I stated there is a serious lack of feedback from your company and you closed the complaint without contacting me "resolution team" to confirm if I'm satisfied?
I have been provide on the outcome of my claim with has been approved.
Yesterday, Linandri Schoeman was advised to provide me with feedback as to when I will receive my vehicle.
I followed up this morning and have not heard anything as yet.
Please assist with providing me with regular updates until the matter is finalised to my satisfaction before resolving the matter.
Like I stated there is a serious lack of feedback from your company and you closed the complaint without contacting me "resolution team" to confirm if I'm satisfied?