1 reviews | Active since Jul 2017
lack of competence
In August my husband had an accidence our claim TAXA ********** -00001 was approved by the OAKHURST insurance and they said they’ll send a confirmation approval to the panel bitter till today the panel bitter hasn’t received the approval. Our car is a tax which the monthly instalment depends on the working my husband has been renting cars since in this past 2 weeks we spend R6000.00, when I called the insurance a lady by the name of Marissca tells me she’ll see in assisting me when I got bad attitude from the receptionist tell me the person that was working on our claim was not available and I demand to be assisted by someone else cause I won’t hang up. Month end is approaching and we won’t be able to pay for the car because of lack of competence from the insurance.
Dear Lebohang
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Dear Lebohang
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Dear Lebohang
We confirm that a claim was registered on 15 August 2018. An assessment of the damages related to the accident was done. The details of the claim were validated to conclude if the claim was valid or not. It appears that when you called the claim handler to follow up on progress, they were unavailable. The claims division is a call centre, and if your claim handler is not available to take you call, the call goes on a hunting line system where an available consultant will take the call to assist you. We confirm that the claim is being processed and that the claim handler is providing regular feedback.
We hereby request that you allow the process to follow through to finalization, as we wish to keep our commitment to you, to put you in the same position you were in before the accident.
Regards
Oakhurst Resolutions Team
Dear Lebohang
We confirm that a claim was registered on 15 August 2018. An assessment of the damages related to the accident was done. The details of the claim were validated to conclude if the claim was valid or not. It appears that when you called the claim handler to follow up on progress, they were unavailable. The claims division is a call centre, and if your claim handler is not available to take you call, the call goes on a hunting line system where an available consultant will take the call to assist you. We confirm that the claim is being processed and that the claim handler is providing regular feedback.
We hereby request that you allow the process to follow through to finalization, as we wish to keep our commitment to you, to put you in the same position you were in before the accident.
Regards
Oakhurst Resolutions Team