IP
Ina P
1 reviews | Active since Jul 2015
02 Dec 2015, 09:18
Keep on deducting money from my account
I cancelled My policy on 01/10/2015 due to bad service. Oakhurst kept on putting their debitorder through my account. After various others requests / complaints to them, I received 3 letters and e-mails from Maryse Elliott and Tina Atkins confirming that ALL policies were cancelled. Yet today they deducted another R85. Every time I have to pay bank fees to have these debit orders send back. They are just not cancelling it on their side.
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Oakhurst Insurance Company's replyOfficial
03 Dec 2015, 13:01Hello InaP,
We acknowledge receipt of your complaint and confirm that the relevant manager is investigating why one of your policies was not cancelled along with the others.
In the meantime, I am pleased to advise that we have generated a refund of the premium that was debited and it will be processed once the bank confirms that the debit went through successfully.
We will be in touch to confirm when the refund will be processed.
Kind regards
Oakhurst Resolutions Team
We acknowledge receipt of your complaint and confirm that the relevant manager is investigating why one of your policies was not cancelled along with the others.
In the meantime, I am pleased to advise that we have generated a refund of the premium that was debited and it will be processed once the bank confirms that the debit went through successfully.
We will be in touch to confirm when the refund will be processed.
Kind regards
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply03 Dec 2015, 13:01
Official
Hello InaP,
We acknowledge receipt of your complaint and confirm that the relevant manager is investigating why one of your policies was not cancelled along with the others.
In the meantime, I am pleased to advise that we have generated a refund of the premium that was debited and it will be processed once the bank confirms that the debit went through successfully.
We will be in touch to confirm when the refund will be processed.
Kind regards
Oakhurst Resolutions Team
We acknowledge receipt of your complaint and confirm that the relevant manager is investigating why one of your policies was not cancelled along with the others.
In the meantime, I am pleased to advise that we have generated a refund of the premium that was debited and it will be processed once the bank confirms that the debit went through successfully.
We will be in touch to confirm when the refund will be processed.
Kind regards
Oakhurst Resolutions Team