KAUFM001/008/20 - Mbali Ndlovu - ***

I cannot even give you guys 1 star. There are no words to explain how *********** your staff is. You accepted Liability of a 3rd Party claims (me being the 3rd party) acknowledged authorisation of the payment on 28 December 2020. We queried (because I mean really its the 15th of January 2021) you simply disconnect the line. Tell me it will be referred and Mbali Ndlovu will contact back with information - which never happens because its the same sad pathetic story. Payment was made. When I request the proof, I am told - my manager could not print the proof of payment. What a joke!!! We are not living in the stone age! It is 2021. We have Snipping Tools, Print Screen etc. Surely you cannot be that ***********?

Let me tell you and apologies for being blunt but I am sick of being given the run around. If you do not phone me today and finalise the payment, ensuring the payment is in my account by today I will report this to the OMBUD. How do you even have any clients left with this type of service? It is UNACCEPTABLE, totally unacceptable.

I tried the nice way and it did not work.