SD
Shawn D
1 reviews | Active since Jul 2017
15 May 2019, 01:11
Insurance *******
Insurance company failing to pay out a valid claim due to reasons unsupported and have no ground. Simply another insurer taking clients money and failing to honor the end agreement. They have asked me for info which was all submitted, proof was sent, but instead insurer stalled, dragged their feet to process the claim, gave no feedback of which i had to also call them, and in the end one of their representatives said the matter is/and would make sure its processed. All nothing but false hope and lies!! Truly sad and disappointing service and customer care. Insurer have simply refused to honor the claim, nothing but stupid invalid reasons based on lack of knowledge and facts.
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Replies (2)
Oakhurst Insurance Company's replyOfficial
15 May 2019, 09:38 Dear Shawn
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply15 May 2019, 09:38
Official
Dear Shawn
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Insurance Company's replyOfficial
23 May 2019, 11:57Dear Shawn
We refer to the complaint logged on Hello Peter dated 15 May 2019 and wish to respond as follows:
You had a claim for an incident that occurred on 01 May 2019 under your AA Combined Personal Product Policy which was declined after verification thereof.
The policy wording read with the policy schedule contains the contract between the parties. We confirm that you have agreed to the terms and conditions of your policy, and the policy documents have been sent to you throughout the life time of your policy.
After conducting a full investigation, it came to light that your claim was declined due to the following reasons, which may not necessarily be deemed to be exhaustive:
Your claim was declined correctly, in accordance with the terms and conditions of your policy.
We trust you find the above in order and apologise for any inconvenience that this may have caused.
Please do not hesitate to contact our Resolutions Office should you have any further queries regarding this matter. Regards,Oakhurst Resolutions Team
We refer to the complaint logged on Hello Peter dated 15 May 2019 and wish to respond as follows:
You had a claim for an incident that occurred on 01 May 2019 under your AA Combined Personal Product Policy which was declined after verification thereof.
The policy wording read with the policy schedule contains the contract between the parties. We confirm that you have agreed to the terms and conditions of your policy, and the policy documents have been sent to you throughout the life time of your policy.
After conducting a full investigation, it came to light that your claim was declined due to the following reasons, which may not necessarily be deemed to be exhaustive:
- It was established that there were no signs of forced/violent entry into the vehicle in question, and as a result thereof, the loss is excluded from your cover in terms of the policy wording;
- You were unable to provide reasonable proof of ownership for the item claimed for, which same is one of the policy requirements.
Your claim was declined correctly, in accordance with the terms and conditions of your policy.
We trust you find the above in order and apologise for any inconvenience that this may have caused.
Please do not hesitate to contact our Resolutions Office should you have any further queries regarding this matter. Regards,Oakhurst Resolutions Team
Oakhurst Insurance Company's reply23 May 2019, 11:57
Official
Dear Shawn
We refer to the complaint logged on Hello Peter dated 15 May 2019 and wish to respond as follows:
You had a claim for an incident that occurred on 01 May 2019 under your AA Combined Personal Product Policy which was declined after verification thereof.
The policy wording read with the policy schedule contains the contract between the parties. We confirm that you have agreed to the terms and conditions of your policy, and the policy documents have been sent to you throughout the life time of your policy.
After conducting a full investigation, it came to light that your claim was declined due to the following reasons, which may not necessarily be deemed to be exhaustive:
Your claim was declined correctly, in accordance with the terms and conditions of your policy.
We trust you find the above in order and apologise for any inconvenience that this may have caused.
Please do not hesitate to contact our Resolutions Office should you have any further queries regarding this matter. Regards,Oakhurst Resolutions Team
We refer to the complaint logged on Hello Peter dated 15 May 2019 and wish to respond as follows:
You had a claim for an incident that occurred on 01 May 2019 under your AA Combined Personal Product Policy which was declined after verification thereof.
The policy wording read with the policy schedule contains the contract between the parties. We confirm that you have agreed to the terms and conditions of your policy, and the policy documents have been sent to you throughout the life time of your policy.
After conducting a full investigation, it came to light that your claim was declined due to the following reasons, which may not necessarily be deemed to be exhaustive:
- It was established that there were no signs of forced/violent entry into the vehicle in question, and as a result thereof, the loss is excluded from your cover in terms of the policy wording;
- You were unable to provide reasonable proof of ownership for the item claimed for, which same is one of the policy requirements.
Your claim was declined correctly, in accordance with the terms and conditions of your policy.
We trust you find the above in order and apologise for any inconvenience that this may have caused.
Please do not hesitate to contact our Resolutions Office should you have any further queries regarding this matter. Regards,Oakhurst Resolutions Team