Insurance from Hell

on the 23 September I was on an attempted ******* and I reported the case to the police station and on 25 September, I had to claim from this insurance and the assigned a co. who was supposed to come and fit in the glass that is broken on my car. they went awol on me. I reported the case to Oakhurst then they told me that the company that is supposed to have my glass fitted on my car doesn't have it and they have decided to order it from the dealer, then I told the to try other companies since the is more that 100 of accredited companies who can get my glass fitted and who do have it on their stoke and Oakhurst itself went awol. When I check my bank statement I Picked up that my premium was more by R400 then when I take it up with them they tell me that they have sent me an email between the 25-01September where else I didn't get it. I will be reversing that premium from my bank account and you will be hearing from my lawyer and I will be famous of your social media accounts