Insurance Claim no claim feedback

I have been in an accident on 8th May 15, I have lodged the claim with my insurance Oakhurst and everything went well for that time, Assesor write the car off, and I was told that situation is in the verification department it is two weeks now without getting any updates about my claim, please assist me as I need a car to go to work and to church, I am really getting hurt with the silent treatment at least communicate with the customers, I am not here to point finger to anyone but am raising my personal concern and I hope for a speedy outcome for the whole claim process.<br> <br> Thank you