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Lebogang M

1 reviews | Active since Feb 2018

26 Feb 2018, 10:55

insurance and tracking device debit oder

I was having car insurance with them Oakhurst i did cancel it, and this month there was and debit order on my account from BADGERADM NETO ********** INS PREM ********** 16 R137.00 deducted , I did ask them they said i have sign 36 month contract with Altech Netstar even thou i cancelled the contract with it still continue on the other side which is tracker, when i took an isurance with they told me about smartbox need to be installed in my car i refuse they said they wont insure unless i install that now im 36 month contract with tracking device netstar unaware they said i was made aware when i agree to their terms please help im confused.

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Replies (4)
Oakhurst Insurance Company
Oakhurst Insurance Company's reply26 Feb 2018, 12:58
Official

Dear Lebogang

Thank you for contacting Oakhurst.

We will investigate your complaint and revert shortly.

We trust you find the above in order.

Yours sincerely

Oakhurst Resolutions Team

LM
Lebogang M's update27 Feb 2018, 21:43
Reviewer Update
Thank you Im just will hear from you when ever you return just for your information you allow this to happen cancelling the contract that i made with car dealership putting yours first without my knowledge and understanding cause on 31/10/2017 I was at Netstar Altech Auto for tracking device of which i was send by Car dealership and as i took your i Advise the person who process or send me to netstar that i have tracker installed already they told me that no this is a smart box it monitors the performance and whereabouts the driver even give you points and cashback they never said to me its that it works the same or they almost alike .
Oakhurst Insurance Company
Oakhurst Insurance Company's reply06 Mar 2018, 11:54
Official

Dear Lebogang

We confirm that your vehicle was insured on the Oakhurst Personal Profile Policy which incepted on 27 October 2017. The policy wording read with the policy schedule contained the contract between the parties. The terms and conditions of your policy were explained telephonically during inception of the policy, and policy documents were emailed to you.

You were adequately informed with regard to the terms and conditions of your SmartBox Telematics device, to which you have agreed. We confirm that your 36 month contract with Netstar is still binding and you are still liable to pay your monthly tracking device subscription.

We trust that you find the above to be in order.

Oakhurst Resolutions Team

LM
Lebogang M's update06 Mar 2018, 14:51
Reviewer Update
i dont seem to follow i have a contract that i have signed with my car dealership now you with some strategies not to pay back my money i have already paid tracker for 3 years that's 36 months with Kia Zambezi (Imperial) i can even forward you the contract if it was a different tracking device company Car track or something so i cannot be paying the same company twice for one service you need to fix this bring both on board tracking and etc.. now what you are doing is cheating, Im saying this again i told you i have tracker already installed in my car, i need you guys sort this out properly the investigation is one sided of which is your side here we are talking about my money or else im going to block the debit order i dont have to pay anything or what so ever. i have the contract that i have signed with the dealer with me now you come with yours , of which as per you guys i agreed telephonic-ally how sure are you.. give me what is mine cancel the contract you choose for me i have never choose anything you went to tracker-netstar,.