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1 reviews | Active since Dec 2016

24 Dec 2016, 09:09

**** insurance!

<p>This people direct debit my account for money that isn't there's. They tell me one amount and then DD another amount after I cancelled the policy. Then when I try and call them it takes you straight to roadside assistance. No other options. Called the contact center, and shawaal dropped the line on me. </p>

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Replies (4)
Oakhurst Insurance Company
Oakhurst Insurance Company's reply28 Dec 2016, 11:56
Official

Dear Rhidaa

Thank you for getting in touch with us.

We will investigate your complaint and get back to you soonest.

Kind regards

Oakhurst Resolutions Team

Oakhurst Insurance Company
Oakhurst Insurance Company's reply28 Dec 2016, 11:56
Official

Dear Rhidaa

Thank you for getting in touch with us.

We will investigate your complaint and get back to you soonest.

Kind regards

Oakhurst Resolutions Team

Oakhurst Insurance Company
Oakhurst Insurance Company's reply28 Dec 2016, 11:57
Official

Dear Rhidaa

Thank you for getting in touch with us.

We will investigate your complaint and get back to you soonest.

Kind regards

Oakhurst Resolutions Team

Oakhurst Insurance Company
Oakhurst Insurance Company's reply29 Dec 2016, 11:14
Official

Dear Rhidaa

We apologise for any inconvenience caused.

You purchased car insurance with Oakhurst Insurance Company Ltd on 20 December 2016 and the sale was concluded telephonically.

We have listened to the sign up voice recording and can confirm that:

  • The consultant explained your debits properly
  • You were advised of the day on which the debit order would be processed (day chosen by you)
  • The premiums to be debited were also properly explained.
  • You acknowledged and accepted the above.

We trust you find this in order

Yours sincerely

Oakhurst Resolutions Team