Infuriated

My mother has signed up for insurance with Oakhurst (policy numbers and documents available as proof) - and has been paying since last year November; only to find that they have no record of her policy!!!! She was assisted by the dealership where she purchased the car (as the rules stipulate that one cannot take a car from the dealership without any insurance) and they got her in touch with people that supposedly were working for Oakhurst Insurance. To our surprise, today when she called them to clarify and review her policy the consultant she spoke to checked her Name, ID number, telephone number against their records - and nothing came up! Can someone who can help us get to the bottom of this get in touch with us as a matter of urgency!!!! This is very unacceptable to say the least!