1 reviews | Active since Mar 2018
Ineffective communication
Oakhurst insurance doesn't know the meaning of the word get back to the client I've been waiting for a response from their claim department,every time I give them a call there's a new surprise and they don't have their facts straight,They'll tell you they gonna get back to you ,you gonna phone them three to five times before you get a consultant or you'll be told the consultant are at the meeting
Good day
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted n this platform.
We trust you find this in order.
Regards
Oakhurst Resolutions Team.
Good day
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted n this platform.
We trust you find this in order.
Regards
Oakhurst Resolutions Team.
Good day Mr Zingele
Our sincere apologies for the delayed in feedback from our claims department. We confirm your discussion with the claims department earlier, that your claim has been authorised and the settlement paid to your account will reflect in two to three working days.
Trust the above is in order.
Oakhurst Resolutions Team
Good day Mr Zingele
Our sincere apologies for the delayed in feedback from our claims department. We confirm your discussion with the claims department earlier, that your claim has been authorised and the settlement paid to your account will reflect in two to three working days.
Trust the above is in order.
Oakhurst Resolutions Team