FS
Fredriche S
1 reviews | Active since Sept 2015
30 Sept 2015, 09:58
INCRESAED PREMIUMS WITH NO NOTIFICATION
I tried to reach Oakhurst for the last 3 days with no success. This morning I actually managed to get through but no one could assist so they said someone will call me back.<br> <br> When I eventually got hold of the right person after 3 days the only answer I received is that they reviewed their policies and that is where the 35% hike in the premiums came from.<br> <br> I asked them to sent me the proof of informing me that there will be a premium review as well as informing me of what my new premium will be. AGAIN NO SUCCESS!!<br> <br> Really upset with the bad service and no customer relations. <br> <br> Definitely will move my insurance to a new insurer.
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Replies (1)Oakhurst Insurance Company's replyOfficial
14 Oct 2015, 15:21Hello Fredriche,
we apologise for the inconvenience caused.
we confirm that the matter was referred to the relevant department and you were assisted by Danelle Ontong from the Client Care Department.
Please do not hesitate to contact Michael Tlou from the Resolutions Department should you have any further queries regarding this.
Kind regards
The Oakhurst Team
we apologise for the inconvenience caused.
we confirm that the matter was referred to the relevant department and you were assisted by Danelle Ontong from the Client Care Department.
Please do not hesitate to contact Michael Tlou from the Resolutions Department should you have any further queries regarding this.
Kind regards
The Oakhurst Team
Oakhurst Insurance Company's reply14 Oct 2015, 15:21
Official
Hello Fredriche,
we apologise for the inconvenience caused.
we confirm that the matter was referred to the relevant department and you were assisted by Danelle Ontong from the Client Care Department.
Please do not hesitate to contact Michael Tlou from the Resolutions Department should you have any further queries regarding this.
Kind regards
The Oakhurst Team
we apologise for the inconvenience caused.
we confirm that the matter was referred to the relevant department and you were assisted by Danelle Ontong from the Client Care Department.
Please do not hesitate to contact Michael Tlou from the Resolutions Department should you have any further queries regarding this.
Kind regards
The Oakhurst Team
