INCOMPETENCE OF OAKHURST INSURANCE

I have been with Oakhurst Insurance for 5 years and their service is absolutely atrocious and the staff are ***********. Despite them saying in their correspondence and I quote " WE WILL DO EVERYTHING IN OUR POWER TO PROVIDE YOU WITH EXCELLENT SERVICE AND PROVE TO YOU THAT WE REALLY DO CARE, AND THAT WE REALLY DO DELIVER."

I have endless issues with my premium since November 2018. I have a policy as well as "car hire" policy. My premium has gone up November, December, January, February and now March again. At the end of February my policy was reviewed and altered. My car hire policy was not active as I don't know why not on my one vehicle and has been in place since September 2017 when i purchased my Picanto. at the end of Feb the policy was reinstated. The staff are extremely unprofessional, *********** and in plain English ****** useless. (not the words I would choose to us). At 805am this morning i contacted them as I received notification that my premium will be going off and it is R 200 more than it should be, the second vehicle now all of a sudden is on car hire as well since when i don't know as documents received from this absolutely useless insurance company dated the 1 March states only the one vehicle, i was told the debit order will go off irrespective and nothing i can do about this. I then asked for the manager to call me who was in a meeting i asked for a director name and number and he does not have a landline and she cant give me the director mobile number. This is unacceptable. I have tried numerous times to get hold of my so called portfolio manager and no answer from phone calls or emails. GREAT FARKING CUSTOMER SERVICE I strive to be like them This complaint has been an ongoing one and after i placed on FACEBOOK this still the type of service i receive.