1 reviews | Active since Nov 2017
I wonder why what takes Budget Insurance and Dial direct 2 days take Oakhurst insurance months???
I am very disturbed by customer service from Oakhurst insurance. It's been almost a month since my wife had an accident on my car and the only action so far, is an email to acknowledge my claim (and this came after 2 weeks).
When I call the call centre it never seems like an actually call centre but an small office without a floor supervisor or manager, who can assist consultants on escalated inquiries, they cannot handle. I am asked to rather send her an email.
The accident occured on the 26th of February and up to this date, the 20th of March I have not spoken to anyone. Me and my wife have made endless calls without finding getting to anyone who can assist.
I have been with Dial diarect and Budget before and I am so shocked at how long Oakhurst takes to deal with an insurance claim.
Dear Muzi
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigations is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Dear Muzi
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigations is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Dear Mr Thwala
We confirm that you were informed that our insured's claim was authorised on 7 March 2018, and that our third party liabilities department will only be able to attend to your third party claim upon authorisation of our insured's claim.
We also confirm that you signed the third party liabilities claims process letter, acknowledging that you understood and accepted the contents thereof. As per the letter, Oakhurst strictly adheres to the guidelines contained in the SAIA Code of Conduct. According to these guidelines, an Insurer should finalise a third party liabilities claim within 60 business days after receipt of the final relevant documents from the third party. Your final documents were submitted on 21 March 2018. As such Oakhurst is still well within the prescribed time frames.
Should you have any further queries you are welcome to contact our third party liabilities department directly.
Kind regards
Oakhurst Resolutions Team
Dear Mr Thwala
We confirm that you were informed that our insured's claim was authorised on 7 March 2018, and that our third party liabilities department will only be able to attend to your third party claim upon authorisation of our insured's claim.
We also confirm that you signed the third party liabilities claims process letter, acknowledging that you understood and accepted the contents thereof. As per the letter, Oakhurst strictly adheres to the guidelines contained in the SAIA Code of Conduct. According to these guidelines, an Insurer should finalise a third party liabilities claim within 60 business days after receipt of the final relevant documents from the third party. Your final documents were submitted on 21 March 2018. As such Oakhurst is still well within the prescribed time frames.
Should you have any further queries you are welcome to contact our third party liabilities department directly.
Kind regards
Oakhurst Resolutions Team
Dear Mr Thwala
We confirm that you were informed that our insured's claim was authorised on 7 March 2018, and that our third party liabilities department will only be able to attend to your third party claim upon authorisation of our insured's claim.
We also confirm that you signed the third party liabilities claims process letter, acknowledging that you understood and accepted the contents thereof. As per the letter, Oakhurst strictly adheres to the guidelines contained in the SAIA Code of Conduct. According to these guidelines, an Insurer should finalise a third party liabilities claim within 60 business days after receipt of the final relevant documents from the third party. Your final documents were submitted on 21 March 2018. As such Oakhurst is still well within the prescribed time frames.
Should you have any further queries you are welcome to contact our third party liabilities department directly.
Kind regards
Oakhurst Resolutions Team
Dear Mr Thwala
We confirm that you were informed that our insured's claim was authorised on 7 March 2018, and that our third party liabilities department will only be able to attend to your third party claim upon authorisation of our insured's claim.
We also confirm that you signed the third party liabilities claims process letter, acknowledging that you understood and accepted the contents thereof. As per the letter, Oakhurst strictly adheres to the guidelines contained in the SAIA Code of Conduct. According to these guidelines, an Insurer should finalise a third party liabilities claim within 60 business days after receipt of the final relevant documents from the third party. Your final documents were submitted on 21 March 2018. As such Oakhurst is still well within the prescribed time frames.
Should you have any further queries you are welcome to contact our third party liabilities department directly.
Kind regards
Oakhurst Resolutions Team