HORRIBLE SERVICE - ********* - AND ONLY DELIVER ISSUES

<p> </p> <p>We were in a car accident on 25 January 2017 and then all hell broke loose.</p> <p><br /> First off, please be advised that your personal portfolio consultant will NEVER be available, we even took her to the ombudsman and STIL TO THIS DAY NO REPLY, she did send an new policy with increased rates but NOT A WORD ON ANY OF OUR QUESTIONS. I am convinced Cindy is a ghost so please don’t be fooled if they tell you, you get a portfolio manager.</p> <p>Then came all the issues with them actually insuring the wrong model of vehicle after we supp**** them with all the necessary details since the start of the policy and then refusing to pay out for the correct model??</p> <p> </p> <p>After a lot of fighting on a daily bases we reached a settlement more because we could literally not take the emotional abuse from them anymore and not because we were happy with the settlement.</p> <p> </p> <p>Then came the process of claiming back our excess and we are still in that process. After being a pretty straight forward case it still took them 3 months to get somewhere. We get a mail that they reached a 70/30 agreement with the other insurer but after the calculations we only get 37.93% of our excess back. ****** *******ed.</p> <p> </p> <p>A few other things - deducting car insurance for a car that was a write-off and legally the property of Oakhurst - deducting a life policy that was cancelled 2 months prior, deducting monies for a tracker that also belongs to them.</p> <p>Please also note the wonderful reviews on Hello Peter is due to them phoning you after every interaction with an operator and asking you to please go leave a positive review on hallo Peter.</p> <p> </p> <p>I would not advise any person to join them as the level of service is shocking and they really do not care or deliver. There is a lot of descent insurance companies out there with way better rates.</p> <p> </p>