Horrible experience
<p>I have used Oakhurst insurance to insure my car. When I was planning on buying another car I called Oakhurst to insure my new car. I called them back the next day to tell them that actually I was not going to receive my car in the end and please can they stop the debit order. They were rude and unhelpful and could not stop the debit order their side. I went to the bank to stop the debit order. Today a random debit came off for R120 which was not stated in the agreement and everyone has been super unhelpful. I am very unhappy with the service and don't recommend anyone to use them. </p>
Dear hadassah-charnas
Thank you for getting in touch with us.
We will investigate your complaint and get back to you soonest.
Kind regards
Oakhurst Resolutions Team
Dear hadassah-charnas
Thank you for getting in touch with us.
We will investigate your complaint and get back to you soonest.
Kind regards
Oakhurst Resolutions Team
Dear hadassah-charnas
Thank you for getting in touch with us.
We will investigate your complaint and get back to you soonest.
Kind regards
Oakhurst Resolutions Team
Dear hadassah-charnas
Thank you for getting in touch with us.
We will investigate your complaint and get back to you soonest.
Kind regards
Oakhurst Resolutions Team
Dear hadassah-charnas
We tried to contact you earlier but unfortunately your phone was not answered.
Kindly accept our apology for any inconvinience caused, unfortunately we were unable to stop the debit from our side as the request to debit your account had already been sent to your bank.
The debit for R120 was for your platinum club policy that entitled you to benefits such as a car-hire benefit that you accepted during the proposal of your comprehensive vehicle insurance policy. A request has been sent to the portfolio division to cancel this additional product and refund the premium back into your account.
Kindly note that the refund will not be done should you proceed to reverse the premium from your side.
I hope that the above was of assistance.
Kind regards
Oakhurst Resolutions Team
Dear hadassah-charnas
We tried to contact you earlier but unfortunately your phone was not answered.
Kindly accept our apology for any inconvinience caused, unfortunately we were unable to stop the debit from our side as the request to debit your account had already been sent to your bank.
The debit for R120 was for your platinum club policy that entitled you to benefits such as a car-hire benefit that you accepted during the proposal of your comprehensive vehicle insurance policy. A request has been sent to the portfolio division to cancel this additional product and refund the premium back into your account.
Kindly note that the refund will not be done should you proceed to reverse the premium from your side.
I hope that the above was of assistance.
Kind regards
Oakhurst Resolutions Team
Dear hadassah-charnas
We tried to contact you earlier but unfortunately your phone was not answered.
Kindly accept our apology for any inconvinience caused, unfortunately we were unable to stop the debit from our side as the request to debit your account had already been sent to your bank.
The debit for R120 was for your platinum club policy that entitled you to benefits such as a car-hire benefit that you accepted during the proposal of your comprehensive vehicle insurance policy. A request has been sent to the portfolio division to cancel this additional product and refund the premium back into your account.
Kindly note that the refund will not be done should you proceed to reverse the premium from your side.
I hope that the above was of assistance.
Kind regards
Oakhurst Resolutions Team
Dear hadassah-charnas
We tried to contact you earlier but unfortunately your phone was not answered.
Kindly accept our apology for any inconvinience caused, unfortunately we were unable to stop the debit from our side as the request to debit your account had already been sent to your bank.
The debit for R120 was for your platinum club policy that entitled you to benefits such as a car-hire benefit that you accepted during the proposal of your comprehensive vehicle insurance policy. A request has been sent to the portfolio division to cancel this additional product and refund the premium back into your account.
Kindly note that the refund will not be done should you proceed to reverse the premium from your side.
I hope that the above was of assistance.
Kind regards
Oakhurst Resolutions Team
Dear hadassah-charnas
We tried to contact you earlier but unfortunately your phone was not answered.
Kindly accept our apology for any inconvinience caused, unfortunately we were unable to stop the debit from our side as the request to debit your account had already been sent to your bank.
The debit for R120 was for your platinum club policy that entitled you to benefits such as a car-hire benefit that you accepted during the proposal of your comprehensive vehicle insurance policy. A request has been sent to the portfolio division to cancel this additional product and refund the premium back into your account.
Kindly note that the refund will not be done should you proceed to reverse the premium from your side.
I hope that the above was of assistance.
Kind regards
Oakhurst Resolutions Team
Dear hadassah-charnas
We tried to contact you earlier but unfortunately your phone was not answered.
Kindly accept our apology for any inconvinience caused, unfortunately we were unable to stop the debit from our side as the request to debit your account had already been sent to your bank.
The debit for R120 was for your platinum club policy that entitled you to benefits such as a car-hire benefit that you accepted during the proposal of your comprehensive vehicle insurance policy. A request has been sent to the portfolio division to cancel this additional product and refund the premium back into your account.
Kindly note that the refund will not be done should you proceed to reverse the premium from your side.
I hope that the above was of assistance.
Kind regards
Oakhurst Resolutions Team