Hail Claim Payment Denied

Oakhurst Insurance is refusing to process my claim relating to the hail storm that occurred in the West-Rand 2 weeks ago. (We headed for the 3rd Week and the vehicle is stationery meaning I'm loosing out on business.)

Reasons for declining payment are there is no vehicle inspection certificate, yet no one informed me of taking the vehicle in for an inspection. No communication was sent to me regarding the inspection and secondly the vehicle is used a meter taxi and they are mentioning that there's no Operating License present after getting proof from the Department of Transportation that my Operating License has been Gazetted under the EKURHUKENI municipality and I just await to be issued one. (by the way this is not enough to serve as proof that I have app**** for an Operating License and it is not a safe-day service, where you walk out with a permit after applying.)

Weird enough they paid out for the windscreen replacement for the very same claim, with the Operating License they are claiming is not present. (I was informed they did me a "FAVOUR" ) after I pay my monthly premiums without any default history on their books they still requested proof of payment for all the other months before entertaining my claim. I still had to chase their claims department up on this before I received any assistance or feedback.

I have been dealing with Benita Rheeders and Stephanie Gcuwa, who by the way doesn't respond to any queries raised, UNLESS you contact the them. Talk about a pleasant customer experience.

Ngi yayibonga iOakhurst!!! please choose insurance wisely.