Gross Handling Of Claim and Gross Mistreatment Of Client / Consumer

<p>EPICC ********** 1</p> <p> </p> <p>After being hijacked on the 24th of October 2016, I find myself grossly mistreated by Oakhurst insurance company due to their unfair procedural practices and unjust delay tactics. My claim has been unnecessarily delayed for over 47 days. Their shocking timelines and lack of communication doesn’t not display in any way that they care about treating all their clients fairly, let alone promptly.</p> <p> </p> <p>Their investigators eventually completed the investigation on my claim. On 30th of November 2016 I received confirmation in writing that the claim was approved and authorised. I signed the agreement of loss on the 5th of December 2016, after further delays and silence on their part, I had to call again on the 9th of December 2016 and Ebeth confirmed that the claim is approved and is with their accounts department for payment, she further stated that it would clear same day in my bank account as it was being paid from Nedbank to Nedbank, their calls should be recorded which I’ve made sure that mine are recorded.</p> <p> </p> <p>To my dismay Monday 12th December 2016 the payment has not been made. At their refusal I fought to get hold of their claims manager Riana, when I finally did she could recall my claim off her head and she arrogantly told me that she decided to stop the payment of my claim because she wants do more investigation as the claim is too high, as if the value of my vehicle was not declared when I initially signed up for this policy. Remember that she wants to do more investigation on top of the excessive 47 days that she already had to do all this prior to creating an expectation that the claim is being paid. In all this processes I i am continually suffering additional car hire cost and all sorts of inconveniences that comes with this avoidable nuisance.</p> <p> </p> <p>Within the Oakhurst insurance company, I have thus far dealt with Znita, Ebeth and Riana. I have also tried at all cost to get their CEO details Mr. Brad Hogan to escalate my grievance of which I was declined access to and I eventually got hold of the PA, Bridget who said she will forward my entire grievance to the CEO, because their CEO does not deal with clients regardless of severity of the situation. I am hoping this nightmare stops somewhere.</p> <p> </p> <p>No client / Consumer should ever suffer such gross mistreatment regardless of who they are.</p>