1 reviews | Active since Mar 2012
*****
This company has a call center that calls customers and COMMIT ***** - They have a **** product called GOLD CLUB - DO NOT TAKE THEIR CALLS, STAY AWAY FROM OAKHURST INSURANCE
Dear Maria
We always strive to give our clients excellent service and apologise for the inconvenience caused.
We confirm that you spoke to the assessor on 15 June 2018 who confirmed that there was a delay with an extra part, which was needed to finalise the repairs to your vehicle.
We further confirm that you were contacted today to advise that the extra part has been delivered to the repairer. Please be assured that we are doing a constant follow-up with the repairer to ensure that they finalise the repairs to your vehicle with no further delays.
Please do not hesitate to contact our Resolutions department should you have any further queries regarding this matter.
Oakhurst Resolutions Team
Dear Maria
We always strive to give our clients excellent service and apologise for the inconvenience caused.
We confirm that you spoke to the assessor on 15 June 2018 who confirmed that there was a delay with an extra part, which was needed to finalise the repairs to your vehicle.
We further confirm that you were contacted today to advise that the extra part has been delivered to the repairer. Please be assured that we are doing a constant follow-up with the repairer to ensure that they finalise the repairs to your vehicle with no further delays.
Please do not hesitate to contact our Resolutions department should you have any further queries regarding this matter.
Oakhurst Resolutions Team
Dear Maria
Kindly ignore the above response as it was incorrectly sent to you.
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Dear Maria
Kindly ignore the above response as it was incorrectly sent to you.
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Dear Maria
We confirm that your vehicle was insured on the DOTSURE NAME YOUR PRICE policy that incepted on 15 April 2018. You were advised during the signup of the policy that your premium will be discounted according to your previous insurance history. You confirmed to having had insurance for eight years, and was asked to provide us with the letter/s from your previous insurer/s. You only provided proof of previous insurance from December 2017 to April 2018.
When the insurer explained to you that the discounted premium was calculated based on the eight years insurance history that you claimed to have, and that the premium had to be adjusted, you elected to cancel the policy.
We would also like to clarify that Gold Club is not a policy that is sold, but an added benefit that is offered on Comprehensive Cover Policies.
We trust you find the above in order.
Oakhurst Resolutions Team
Dear Maria
We confirm that your vehicle was insured on the DOTSURE NAME YOUR PRICE policy that incepted on 15 April 2018. You were advised during the signup of the policy that your premium will be discounted according to your previous insurance history. You confirmed to having had insurance for eight years, and was asked to provide us with the letter/s from your previous insurer/s. You only provided proof of previous insurance from December 2017 to April 2018.
When the insurer explained to you that the discounted premium was calculated based on the eight years insurance history that you claimed to have, and that the premium had to be adjusted, you elected to cancel the policy.
We would also like to clarify that Gold Club is not a policy that is sold, but an added benefit that is offered on Comprehensive Cover Policies.
We trust you find the above in order.
Oakhurst Resolutions Team