first claim... worst service

<p>So my mom had a minor incident withf her car which is insured with Oakhurst. Loaded a message for the claims department to contact her back and no contact was made. Called in again and was told claim would be lodged my mom was contacted. Mom got back to me telling me she has not recieved her claim number and i had to make another call to Oakhurst where you spend at least 5 min to get through to a consultant and i was told that my mom just has to wait as there are people infront of her who called in so what happens to the message that was logged this morning and them not even being able to commit to a turn around time worries me the most . Lets see how this claim goes</p>