EXTREMELY DISGUSTED BY OAKHURSTINS POOR CLIENT SERVICE!!

CLAIM NUMBER: AIL782 ********** 8

On March 28th 2018 my car was ******. Thankfully my car tracking company recovered it a day later.

My issue is with the utterly poor service on the part of my insurance company, Oakhurstins.

After the car was recovered, it was sent to the assessors to assess the damages, then the claim was approved, and then the car was sent to the panebeaters for fixing. I was in constant communication with the panelbeaters, who had advised that the car would be ready by the week of 2nd May 2018. When I called that week, on the Monday, they advised that Oakhurst had not sent some of the parts that were needed, and therefore the car would not be ready as anticipated. I then immediately called Oakhurst and spoke to the supposed claims handler, Bukeka, only to be told that their procurement still had not ordered the parts, which were not even in South Africa!!!

I was obviously livid, as you can imagine the great inconvenience of being car-less in Johannesburg. A Liandri from their complaints division had the nerve to send me nonchalant communication telling me how they "appreciate my unhappiness with the whole situation", that no one said the car would be ready when I expected it to be ready, and that they couldn't tell me when they expected the parts to arrive in South Africa. (Surely as an insurance company that works with such all the time you should be able to advise on time frames.) Thankfully I have a call recording app on my phone of the conversation I had had with the panebeaters, proving that indeed I had been told of when the car would be ready.

IT'S BEEN ALMOST A WHOLE TWO MONTHS WITHOUT MY CAR!!!

Based on my experience, Oakhurst has been overwhelmingly useless, and all they are good at is ******ing money from their clients. Definitely not an insurance company worth recommending to any of my friends and family.