KH
Kay-Lee Haywood

1 reviews | Active since Dec 2016

07 Dec 2016, 14:08

Extremely bad services

<p>First of all let this be a warning to people, who is concerdering joining Oakhurst insurance as an insurer. One should think after a traumatic experience like a car accident your insurance company will go out of their way to make the stress involving the accident less. Not Oakhurst. I was involved in an accident on 18 Nov 2016. I have contacted them on 19 Nov reporting the accident on how the claim will be handled after 3weeks of me repeatedly contacting them and providing them with the information they requered (it's very unlikely for them to phone you) I am still where I was 3weeks ago. I was just as the panelbeaters today, 7 Dec 2016, to arrange the repairs on my car and to my surprise Oakhurst did not contact them yet with any arrangements. </p>

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Replies (2)
Oakhurst Insurance Company
Oakhurst Insurance Company's reply07 Dec 2016, 15:26
Official

Dear kayleehaywood

Thank you for getting in touch with us.

We will investigate your complaint and get back to you soonest.

Kind regards

Oakhurst Resolutions Team

Oakhurst Insurance Company
Oakhurst Insurance Company's reply13 Dec 2016, 11:02
Official

Dear kayleehaywood

This is to confirm our telephonic conversation that your claim was processed in accordance to our internal processes and turnaround times. The vehicle is now with our panel beater for repairs.

Trust the above is in order.

Kind regards

Oakhurst Resolutions Team