Extremely bad service, there's no sense of urgency and they don't have the Client's best interest at heart.

On the 1st of December i got involved in a car accident i called my Insurer ( Oakhurst Insurance Company) they towed my car to Krugersdorp Panel Beaters. I was asked to send an accident report by my Claims consultant Nathan i did that on the 5th, they then managed to get the quote of the damages from Krugersdorp panel beaters which amounted to R54000. Then the Assessor called me on the 6th to verify the damages in the car. When that processed was done i was later informed by the Panel beater that they are closing on the 8th of December 2017 and will be opening on the 8th of January 2018. I then asked my Insurer to release my car as i cannot go on for the whole month without a car or move it to another Panel Beater which will close at least later this year because i need my car to be fixed immediately. They said they could not move it. I then asked them to give me cash bcz my policy is a Cash policy so that i can fix it myself. The lady i spoke with (Her Name is Bonita) agreed to authorise the Pan Beater to release my car and that cash will be paid to me on the same day which was the 8th Dec 2017 when i went to fetch my car. That morning when i got to Krugersdorp panel beater my insurance changed their story saying they cannot pay me on that day because they need to do an investigation on the claim. On monday the 11th their Investigator called me we went through an interview and gave her all the answers she needed to know. On tuesday the 12th i received a message saying that they received my interview my claim is the Claims department. Until today money is not yet paid to my acc and there's no communication from the claims department regarding my claim. I have been calling this morning and told that the person who handles my claim is busy. I have sent them an email and no one replies. When i call them now they drop my calls. As i speak i'm driving a car without a bumper whereas i have been paying R1370 premiums every month for a Hyndai Grand i10. This has put me under a lot of stress and depression. I need help.