Extremely Bad Service from Oakhurst

<p>Good day</p> <p>I would like to lay complaint about the bad service and misrepresentation my current car insurance company Oakhurstins (Oakhurst) policy number OAK ********** I was involved in a an accident recently this month of June 2017 i reported the matter to them and provide them with all the documents requested (accident reports,pictures of the vehicle and the quotation they requested for the claim to be processed my claim was assigned to a lady by the name of Mariksa Britz she has been rude for the day i dealt with her over the phone telling that my claim will not be approved because she claimed that the quotations exceeds the value of the vehicle she kept insisting on the vehicle to be written off even after i told her i do not whant my car written off more than once she kept on pushing for it to be written off or the claim will be cancelled and i went as far as getting in touch with Wesbank to find out how much the settlement about is after she demanded that i provide her with a settlement and i still told her i do not want my written off and she still kept pushing for the write off and she even hung up the phone on me while still on call with her. I recently discovered that the insurance contacted Lesson Panel beaters in Marlboro Johannesburg where i had taken my vehicle to after the accident occurred since it is close to the accident scene telling them I cancelled the claim and I did no such thing Oakhurst the ones who kept telling me i have 7 days to respond with a way forward which i did with the 7 days telling I want them ( Mariska Britz) that i want the vehicle repaired and not written off I will pay whatever the difference is after they can give an indication of the maximum amount they can cover for the repair of the vehicle. I have been experiencing bad service from day 1 dealing with this woman Marsika Brtiz she is extremely rude and disrespectful and she has been nothing but a pain to deal with and also when dealing with the panel beaters she had such a bad attitude I do not think this woman is fit to deal with customers at any level at all I am displeased with her i would like her to be brought to book and dealt with. Na d the run around I have been given till to date is unheard of what's worse is hearing that someone within the insurance company contacted the panel beater stating I cancelled the claim and did no such thing I have been stating from the very beginning I want the vehicle repaired. if a person can misrepresent and claim to be me and give false information to another without my approval surely that's ***** and I want this to be dealt with the highest level of accuracy and for that person to dealt with held accountable their actions because i certainly did not authorize that person to contact Lesson Panelbeaters and cancel my claim.</p> <p>I have been inconvenienced due to the professionalism and lack there of because of these run arounds I have gotten from dealing with this company( Oakhurst) it's almost a month without my vehicle.</p> <p><br />I would appreciate urgent feedback regarding this matter</p>