1 reviews | Active since Dec 2019
Excuses to settle claim
9 December I was in a vehicle accident. On 10 December I notified Oakhurst insurance that I was in a vehicle accident. They informed me that my access is R3000 to process my claim. They requested 3 quotes which I only provided 1 quotation. Subsequently they informed me that the quotation was approved. 4 days later the insurance informed me- Firstly I did not provide them with a vehicle inspection report. This is after 4 years of accepting my insurance premiums. During the 4 years I received communication from them monthly telephonically or via sms and never had they mentioned that my vehicle inspection report is still outstanding. Secondly they also mentioned that the quote I provided them was excessive based on the finding from their assessor. They claim that the vehicle can be fixed for much lower than the quote I provided them. I requested them to provide me with their quotes. To date no quotes was received from them. I also requested the contact details of their panel beaters which they suggested which I have not received since. They also mentioned that they made a list of the parts required to fix my vehicle which I also requested from them and nothing received to date. Thirdly they mentioned that my access of R3000 increased with R2000 due to the fact that the accident involved 1 vehicle only. Someone please shed some light of this clause because I don’t understand. During this whole process I had to call and find out how far the claim is. I am utterly disgusted by the service I received from Oakhurst insurance. Never again.
Thank you for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. Your complaint has been assigned to a consultant, who will contact you to assist in resolving this matter.
Regards
Oakhurst
Thank you for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. Your complaint has been assigned to a consultant, who will contact you to assist in resolving this matter.
Regards
Oakhurst
Upon receipt of your complaint , we investigated the claim in question and established the following:
- You had logged a claim for an incident that occurred on the 9th December 2019.
- Your claim was processed, and the details thereof verified.
- An assessment was conducted in order to quantify the damages claimed for.
- The parts that were quoted were sourced from our parts supplier and the final damage cost was reduced, however this did not compromise the quality of repair to be carried out.
- Our aim was to put you in the same position you were in prior to the incident, and therefore a settlement was calculated, and excesses in line with your excess structure were app****.
- We have explained your settlement in more detail in the response that has been sent directly to you.
- We confirm that the we've kept to the agreement between us, and as such the onus was on you to keep your end of the agreement by honoring what was requested of you.
Kind Regards
Oakhurst Resolutions Team
Upon receipt of your complaint , we investigated the claim in question and established the following:
- You had logged a claim for an incident that occurred on the 9th December 2019.
- Your claim was processed, and the details thereof verified.
- An assessment was conducted in order to quantify the damages claimed for.
- The parts that were quoted were sourced from our parts supplier and the final damage cost was reduced, however this did not compromise the quality of repair to be carried out.
- Our aim was to put you in the same position you were in prior to the incident, and therefore a settlement was calculated, and excesses in line with your excess structure were app****.
- We have explained your settlement in more detail in the response that has been sent directly to you.
- We confirm that the we've kept to the agreement between us, and as such the onus was on you to keep your end of the agreement by honoring what was requested of you.
Kind Regards
Oakhurst Resolutions Team