Excellent Service and Sympathy

Good Day,

Following our recent break-in to our house on the 28th June, and opened up a claim, with the hassle i had trying to get through to some and eventually getting through a claims person Verity Fisher, i would like to extend my sincere gratitude and thanks to her and her supporting team, supervisors and team leaders

Going through a break-in has been one of the most traumatic feeling for us as a family, and still creeps in on us from time to time, with the feeling of "what if" they come back again. we have since put security measures in place to alert us in future of any intruders. My sincere gratitude and thanks goes out to Verity for being sympathetic and courteous every time we spoke on the phone giving us an update on the progress of the claim.

I don't have words to express my gratitude and thanks for all her efforts and going the extra mile at times in keeping us updated on the progress, both telephonic and mail, she is well mannered and polite at all times,her smile is expressed well through her voice and can pick up she enjoys what she does. Good customer care can be hard to find in the fast paced lives we all live in the city and at times can be easily forgotten the basic fundamentals of customer support, and service to the customer.

Verity, Thank You very much for all your support and guidance through out the claim and everything else in between, its sometimes goes beyond the call of duty, but it is, and will always be appreciated. Keep up the good work and trust the organization realizes what an asset you are in your role, PURE EXCELLENCE!!

Your truly a happy Oakhurst Insurance member