NT
Neo T

1 reviews | Active since May 2019

30 May 2019, 12:06

Excellent

I had issues with the debit orders that went through my account however I received a text from Oakhurst to update my registration details.

I then went to the app and update the details as request. (Excellent application and the response from Dora????????). After completing the reg details I then escalated to request a call back.

In less than 5minutes I received a call from Prudence Junies so professionally she asked how can she help me? I then explained my concerns regarding the debit orders that went through.

She thoroughly explained all the covers that resulted to such debit orders and she resolved my concerns.

I just want to say to Prudence keep it up, you have great customer service ethics actually you are Customerlicious , your company really need people like you who wear a smile while talking to clients.

I trust the above will reach to the HOD!

Regards N

0
Replies (1)
Oakhurst Insurance Company
Oakhurst Insurance Company's reply31 May 2019, 11:45
Official
 
Good day Neo

It’s always fantastic to receive such good, positive feedback from a valued client. Thanks very much for the thumbs-up you’ve given Prudence. 

Have a wonderful day.    

The Oakhurst Team,