IK
Irene K
1 reviews | Active since Jul 2018
06 Sept 2019, 17:38
****ed OFF!! No complete diclosures
I regret ever getting entangled with this company, now I am told I signed a contract with Netstar through them without record of advise. The worst part is I don't even have that car anymore, how did I agree to sign a contract that I was not told about. After 4 MONTHS I cancelled the insurance with them, Netstar are taking my money from my account without my approval. WHO ARE THEY ANYWAY? Wow guys choose your insurance carefully. I am being ********** all because of them.
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Replies (2)
Oakhurst Insurance Company's replyOfficial
09 Sept 2019, 10:35Dear Irene
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply09 Sept 2019, 10:35
Official
Dear Irene
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Insurance Company's replyOfficial
18 Sept 2019, 17:08Dear Irene
We refer to your complaint logged on 06 September 2019 and wish to respond as follows:
Our records confirm that you had two (2) Motor Vehicle Insurance Policies (Oakhurst Taxi and Oakhurst Aspire).
You elected to cancel your Oakhurst Taxi Policy effective 03 April 2019 and purchased the Oakhurst Aspire Policy which was also cancelled effective 31 May 2019 per your request.
It was a requirement of the Oakhurst policies for a tracking device to be fitted in the insured vehicle/s on a 36-month contract with Altech Netstar. This requirement and the reasons for it were explained to you prior to the inception of the policy and you agreed to it.
The contract between yourself and Altech Netstar is a separate agreement from that of the Motor Vehicle Insurance Policies and you were advised of this during the voice proposal.
Regrettably, taking the above into consideration we cannot fault the Insurer herein.
We trust you find the above in order.
Kind regards,
Oakhurst Resolutions Team
We refer to your complaint logged on 06 September 2019 and wish to respond as follows:
Our records confirm that you had two (2) Motor Vehicle Insurance Policies (Oakhurst Taxi and Oakhurst Aspire).
You elected to cancel your Oakhurst Taxi Policy effective 03 April 2019 and purchased the Oakhurst Aspire Policy which was also cancelled effective 31 May 2019 per your request.
It was a requirement of the Oakhurst policies for a tracking device to be fitted in the insured vehicle/s on a 36-month contract with Altech Netstar. This requirement and the reasons for it were explained to you prior to the inception of the policy and you agreed to it.
The contract between yourself and Altech Netstar is a separate agreement from that of the Motor Vehicle Insurance Policies and you were advised of this during the voice proposal.
Regrettably, taking the above into consideration we cannot fault the Insurer herein.
We trust you find the above in order.
Kind regards,
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply18 Sept 2019, 17:08
Official
Dear Irene
We refer to your complaint logged on 06 September 2019 and wish to respond as follows:
Our records confirm that you had two (2) Motor Vehicle Insurance Policies (Oakhurst Taxi and Oakhurst Aspire).
You elected to cancel your Oakhurst Taxi Policy effective 03 April 2019 and purchased the Oakhurst Aspire Policy which was also cancelled effective 31 May 2019 per your request.
It was a requirement of the Oakhurst policies for a tracking device to be fitted in the insured vehicle/s on a 36-month contract with Altech Netstar. This requirement and the reasons for it were explained to you prior to the inception of the policy and you agreed to it.
The contract between yourself and Altech Netstar is a separate agreement from that of the Motor Vehicle Insurance Policies and you were advised of this during the voice proposal.
Regrettably, taking the above into consideration we cannot fault the Insurer herein.
We trust you find the above in order.
Kind regards,
Oakhurst Resolutions Team
We refer to your complaint logged on 06 September 2019 and wish to respond as follows:
Our records confirm that you had two (2) Motor Vehicle Insurance Policies (Oakhurst Taxi and Oakhurst Aspire).
You elected to cancel your Oakhurst Taxi Policy effective 03 April 2019 and purchased the Oakhurst Aspire Policy which was also cancelled effective 31 May 2019 per your request.
It was a requirement of the Oakhurst policies for a tracking device to be fitted in the insured vehicle/s on a 36-month contract with Altech Netstar. This requirement and the reasons for it were explained to you prior to the inception of the policy and you agreed to it.
The contract between yourself and Altech Netstar is a separate agreement from that of the Motor Vehicle Insurance Policies and you were advised of this during the voice proposal.
Regrettably, taking the above into consideration we cannot fault the Insurer herein.
We trust you find the above in order.
Kind regards,
Oakhurst Resolutions Team