1 reviews | Active since Sept 2013
Dragging of feet processing claim
I'm really annoyed with their blatant dragging of feet on my claims. First time I hear that a client has to submit an accident report for their claim to be processed. They make you jump through hoops only to want more documents at a later stage. They cheap rates are worth the trouble you'll experience come claim time. If you're considering them do yourself a favour and consider other insurance companies.
Dear Nontsikelelo
Thank you for contacting Oakhurst Insurance.
We will investigate your complaint and get back to you as soon as possible.
Regards
Oakhurst Resolutions Team
Dear Nontsikelelo
Thank you for contacting Oakhurst Insurance.
We will investigate your complaint and get back to you as soon as possible.
Regards
Oakhurst Resolutions Team
Dear Nontsikelelo
We confirm that you reported an accident to your Personal Portfolio Consultant on 22 January 2018 for an accident that occurred on 17 January 2018. The claims department attempted to contact your driver to verify details of the accident, but was unable to do so. They were only able to get hold of him on 24 January 2018.
We confirm that the claim was processed in a reasonable time and that it was finalised on 31 January 2018.
Regards
Oakhurst Resolutions Team
Dear Nontsikelelo
We confirm that you reported an accident to your Personal Portfolio Consultant on 22 January 2018 for an accident that occurred on 17 January 2018. The claims department attempted to contact your driver to verify details of the accident, but was unable to do so. They were only able to get hold of him on 24 January 2018.
We confirm that the claim was processed in a reasonable time and that it was finalised on 31 January 2018.
Regards
Oakhurst Resolutions Team