Dotsure: Pet Claims

It is somewhat difficult for me to articulate my experience with regards to the handling of my claims without coming across as someone who was paid to do so.

This was my first time submitting a claim to the team and I struggled to get any kind of real assistance until I accidentally got put through to a handler; which as I understand is not the first point of call when it comes to the claims process.

However, from that point on the client service did a complete 180.

I was treated with kindness, respect and was not made to feel like any sort of nuisance.

I got consistent and constant follow up calls, friendliness, understanding and the two handlers I dealt with were beyond helpful. The bar was set really high in terms of service and far exceeded my expectation.

Once in hand, my claims were processed immediately, efficiently and in detail. I was always aware of what was being paid, how it would reflect and the reasons therefore.

I was never in the dark.

I would like to extend a sincere and heartfelt thanks to Rynhardt and Natasha at Oakhurst for their impeccable service.

I do look forward to working with you both in the future.