1 reviews | Active since Aug 2018
Dont take insurance with Oakhurst Insurance
I have communicated with Oakhurst to register a claim for my car before 16 Aug. Documents were sent and after sending documents i got 2 same smses requesting the same information. Suprisingly so the documents they say are outstanding were attached on the same email with documents they say they have received. many attampts trying to get a Consultant to find out on the progress on the claim with no luck. I have left more than 2 messages to the reception yesterday and no one called even today i left 2 messages.
I even ask the receptionist if they have a Complaint's dept because i am tired of their unprofessional service.
Dear Nolukhanyo
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Dear Nolukhanyo
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team