1 reviews | Active since Feb 2017
Don't Expect Quick Responses From Oakhurst Even though you paying for service.
2 weeks ago I requested my policy schedule to be emailed to me. I sent an email to Nomaphilo Yali and I received an out of office notice. It over 2 weeks up to know I am awaiting upon Oakhurst to send me my policy schedule. I am tired of the poor service and lack of response from Oakhurst.
Good day
Thank you for contacting us.
Kindly note that our turnaround time for complaint resolution is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Good day
Thank you for contacting us.
Kindly note that our turnaround time for complaint resolution is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Dear Shaman
We apologise for the service you received with regard to the delay in response as per your request and the inconvenience thereof. We confirm that the issue was addressed accordingly with the relevant consultant to avoid any future occurrences as such to happen.
We confirm your Policy Schedule was sent to your email address ‘***’ on 07 May 2018.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Dear Shaman
We apologise for the service you received with regard to the delay in response as per your request and the inconvenience thereof. We confirm that the issue was addressed accordingly with the relevant consultant to avoid any future occurrences as such to happen.
We confirm your Policy Schedule was sent to your email address ‘***’ on 07 May 2018.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team