METS
Michael En Tammy Stander

1 reviews | Active since Feb 2025

03 Apr 2020, 13:10

Dont even think about oakhurst

Oh wat a journey it has been ive been with them for 7 months now and i thought they would be there for me when i needed them well sure as hell i needed them in my time of need. But they were not there for me. a hailstorm hit us and according to them it is a accident not a act of God. So i accepted the excess payment of R6000 then i got a call that an estimation of the damages wgich they only saw photos of would be R13000 worth and in addition to my R6000 excess i would be liable to pay another R6000 excess and that they will pay me Just over R1000 cash to go and fix the car myself. Clearly they just want to make their problems their clients problems without even assesing the damages by a reputable panell beater. Please dont fall for their money laundering promises. Dont make the same fault as i did they are not there for their clients and surely wont be there for you if you need them.

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Replies (1)
Oakhurst Insurance Company
Oakhurst Insurance Company's reply08 Apr 2020, 17:25
Official
Dear Michael 

We refer to your complaint dated 03 April 2020 and wish to respond as follow: 
 
You had a claim for an incident that occurred on 27 March 2020 under your Oakhurst Datsun Financial Solutions - Partial Policy which was authorised for settlement. However, you were not happy with the applicable excess.

We confirm that your policy documents have been sent to you since the inception of your policy and your excess structure is stated on page 6 of your policy schedule.

kindly note that the said excess structure is applicable to your claim as it is in line with the terms and conditions of your policy.

We trust you find the above in order.

Please do not hesitate to contact Claims department for any further queries regarding this matter.    
 
Kind regards,
Oakhurst Resolutions Team