1 reviews | Active since May 2017
Do not join Oakhurst!! Pregnant woman request roadside at night in Jozi- no assistance!!
<p>I have paid Oakhurst over R20 000 in premiuims and the one time i really needed help they left me to the streets. This past Friday was a cold and rainy night in jozi, My battery died and at 6pm i called oakhurst for assistance, i was told that within 15mins a driver would call and in maximum 1hour i will receive assistance, an hour was a long time to wait considering the crime in jozi, in my pregnant state i felt vulnerable but waited for the call. I got no call from a driver and an hour past, when i again had to call them, i was put on hold and then still Oakhurst had the guts to tell me to wait for a call, i continued to wait now scared as it was in the night, again i received no call and had to call again where i was told the driver had"cancelled" and oakhurst was looking for another driver, i was told it will take another hour!!! At this point i realised im gambling with my life and the life of my unborn, its honestly disgraceful!! Then why claim to have roadside assistance then leave someone for over 2 hours, its dangerous and unfair! One pays for insurance for peace of mind, for uncertain events, R1100 per month and all i ask is one day of 2years to be assisted!! Do not join this insurance, i have so much regret! </p>
Hi Mpumelelo
Thanks for contacting Oakhurst Insurance. We will investigate your complaint and get back to you as soon as possible.
Regards
Oakhurst Resolutions Team
Hi Mpumelelo
Thanks for contacting Oakhurst Insurance. We will investigate your complaint and get back to you as soon as possible.
Regards
Oakhurst Resolutions Team
Good day Miss Mathabela
Please be advised that we have tried to contact you on your cell regarding your complaint and there was no response.
We have noted that we did not follow-up with the service provider to ensure a vehicle was dispatched to assist you.
We sincerely apologise for the inconvenience caused.
Trust the above is in order.
Regards,
Good day Miss Mathabela
Please be advised that we have tried to contact you on your cell regarding your complaint and there was no response.
We have noted that we did not follow-up with the service provider to ensure a vehicle was dispatched to assist you.
We sincerely apologise for the inconvenience caused.
Trust the above is in order.
Regards,
Good day Miss Mathabela
Please be advised that we have tried to contact you on your cell regarding your complaint and there was no response.
We have noted that we did not follow-up with the service provider to ensure a vehicle was dispatched to assist you.
We sincerely apologise for the inconvenience caused.
Trust the above is in order.
Regards,
Good day Miss Mathabela
Please be advised that we have tried to contact you on your cell regarding your complaint and there was no response.
We have noted that we did not follow-up with the service provider to ensure a vehicle was dispatched to assist you.
We sincerely apologise for the inconvenience caused.
Trust the above is in order.
Regards,
