TM
Takalani M
1 reviews | Active since Dec 2018
04 Dec 2018, 11:05
Dissapointed by Service
I am very disappointed with Oarkhurst insurance. I was involved in an accident where my new BMW 340i was damaged the mirror and left hand side front & rear doors.The insurance advised me to take my car to the non - approved BMW dealer and my Motorplan was cancelled.After my car was fixed they took it to BMW for Quality check and it failed. they don't wanna reinstate my motor plan sine they are not happy with the repairs done on the vehicle . they claim there are other external damages and the insurance doesn't wanna fix them . their accessor advised I put in another claim for those external damges which I dnt knw about and they are currently rejecting .Y where the damages not seen when I took my car to their preferred dealer for inspecten prior quoting .if my car was taken to BMW approved dealer none of this would have happen .Oarkhurst claims department told me that they don't work with BMW repair centre .so y are they covering me knowing that they dnt work with BMW approved dealer.i am so pathetic of this . I dnt have a motor plan now due to them.be warned other BMW drivers if you are covered by oarkhurst. The accessor insited all will be sorted and I am currently struggling paying for higher service bills which I wasn't suppose to . I tried explaining the to their resolutions department and their are as useless as their accessor .they dnt wanna listen to my story and kept on twisting it.
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Oakhurst Insurance Company's replyOfficial
05 Dec 2018, 11:43Dear Takalani
We refer to your complaint posted on 04 December 2018 and wish respond as follows:
We refer to your complaint posted on 04 December 2018 and wish respond as follows:
- We have established that after verification thereof, your claim was declined on the grounds that the damage to the undercarriage of the insured vehicle does not fall within the scope of your cover.
PROXIMATE CAUSE
- We confirm that the insured vehicle sustained damages to the left side of its body during an incident that is reported to have occurred on 27 July 2018. You were indemnified by the insurer for this loss.
- On 03 October 2018, during the registration of your claim, you indicated that the damage to the undercarriage of your vehicle was caused by driving through an inequality in the road surface. You specifically indicated that you were driving and there were humps in the road which you did not see and drove through.
- Accordingly, we submit that any possible link in causation between the repairs carried out as a result of the incident that occurred on 27 July 2018 and the damages to the undercarriage of the insured vehicle was severed as a result of you driving through a pothole.
- Furthermore, we confirm that what the insurer re**** on for the declination of your claim is confirmed in your contract of insurance.
CONCLUSION
It is our submission that your claim was verified and an outcome determined in accordance with the terms and conditions of your contract of insurance. These are the terms and conditions that you agreed to at inception.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply05 Dec 2018, 11:43
Official
Dear Takalani
We refer to your complaint posted on 04 December 2018 and wish respond as follows:
We refer to your complaint posted on 04 December 2018 and wish respond as follows:
- We have established that after verification thereof, your claim was declined on the grounds that the damage to the undercarriage of the insured vehicle does not fall within the scope of your cover.
PROXIMATE CAUSE
- We confirm that the insured vehicle sustained damages to the left side of its body during an incident that is reported to have occurred on 27 July 2018. You were indemnified by the insurer for this loss.
- On 03 October 2018, during the registration of your claim, you indicated that the damage to the undercarriage of your vehicle was caused by driving through an inequality in the road surface. You specifically indicated that you were driving and there were humps in the road which you did not see and drove through.
- Accordingly, we submit that any possible link in causation between the repairs carried out as a result of the incident that occurred on 27 July 2018 and the damages to the undercarriage of the insured vehicle was severed as a result of you driving through a pothole.
- Furthermore, we confirm that what the insurer re**** on for the declination of your claim is confirmed in your contract of insurance.
CONCLUSION
It is our submission that your claim was verified and an outcome determined in accordance with the terms and conditions of your contract of insurance. These are the terms and conditions that you agreed to at inception.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
TM
Takalani M's updateReviewer Update
05 Dec 2018, 13:14Thanks for the reply , As u state above that there was an accident on the 03 0ctober which was caused by driving the vehicle on the uneven road surface . There was no accident on the 03 0ct 2018 . My only accident was the one on the 27 July which I claimed throug u guys . During inspection the unapproved repairer inspected my car n indicated there were no signs of damage on the undercarriage of my car .
To my surprise , when the vehicle was taken to BMW for quality checks , the damage on the undercarriage was noticed which BMW indicated they should be repaired .where are the damages coming from if ur Prefered unapproved repair centre didn't notice them .
Oarkurst Accessor( coasel) , is the one who told me that for u guys to repair my vehicle on the undercarriage as stated above I must lie n put in another claim , so that my vehicle motor plan is restored .i specifically asked him wat should I say in the claim since I never bumped anything and his reply was I must say I drove on bumpy road , which I did . He promised to approve my claim and restore my Motor plan since he is at fault of telling me to take my vehicle to BMW unapproved dealer . I personally asked him what is the risk of me stating that there is a claim that does not exist n his reply was I should t worry . I did that in desperate so to get my MOtor plan reinstated .Recorded calls between myself and ur accessor by the name of coasel can be requested .
There is no where in ur policy documents where it is stating u dnt work with BMW approved repair centre ? I got suprised wen I am told that by claims department hence I asked y u agree to cover me knowing my car is under maintenance plan.
TM
Takalani M's update05 Dec 2018, 13:14
Reviewer Update
Thanks for the reply , As u state above that there was an accident on the 03 0ctober which was caused by driving the vehicle on the uneven road surface . There was no accident on the 03 0ct 2018 . My only accident was the one on the 27 July which I claimed throug u guys . During inspection the unapproved repairer inspected my car n indicated there were no signs of damage on the undercarriage of my car .
To my surprise , when the vehicle was taken to BMW for quality checks , the damage on the undercarriage was noticed which BMW indicated they should be repaired .where are the damages coming from if ur Prefered unapproved repair centre didn't notice them .
Oarkurst Accessor( coasel) , is the one who told me that for u guys to repair my vehicle on the undercarriage as stated above I must lie n put in another claim , so that my vehicle motor plan is restored .i specifically asked him wat should I say in the claim since I never bumped anything and his reply was I must say I drove on bumpy road , which I did . He promised to approve my claim and restore my Motor plan since he is at fault of telling me to take my vehicle to BMW unapproved dealer . I personally asked him what is the risk of me stating that there is a claim that does not exist n his reply was I should t worry . I did that in desperate so to get my MOtor plan reinstated .Recorded calls between myself and ur accessor by the name of coasel can be requested .
There is no where in ur policy documents where it is stating u dnt work with BMW approved repair centre ? I got suprised wen I am told that by claims department hence I asked y u agree to cover me knowing my car is under maintenance plan.